Shipping Policy
Effective Date: January 1, 2026
At ZUVIXA, we aim to process and deliver orders safely and within the estimated delivery period.
Order Processing
Orders are generally processed within 1–2 business days after successful order and payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Estimated Delivery Time
Depending on the customer’s location and courier availability, estimated delivery timelines are:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote Locations: 5–10 business days
These are estimated timelines and not guaranteed delivery dates.
Shipping Charges
Any applicable shipping charges will be clearly displayed during checkout before the customer confirms the order.
ZUVIXA may provide free shipping on selected products, orders, or promotional campaigns.
Order Tracking
Where tracking is available, customers will receive shipment or tracking information after the order has been dispatched.
Delivery Delays
Delivery may occasionally be affected by circumstances beyond our reasonable control, including:
- Courier or logistics delays
- Weather conditions
- Public holidays
- Natural disasters
- Government restrictions
- High order volumes
- Incorrect or incomplete delivery information
Incorrect Address
Customers are responsible for providing an accurate shipping address and contact number.
ZUVIXA cannot be held responsible for failed or delayed delivery resulting from incorrect or incomplete information provided by the customer.
Damaged Packages
If a shipment appears damaged or tampered with at the time of delivery, customers should refuse delivery where appropriate or contact our customer support team promptly.
Photographs or other evidence may be requested to investigate the issue.
Contact
For shipping assistance:
Brand: ZUVIXA
Phone: +91 9568654684
Legal Entity: WIGOPE TECHNOLOGIES PRIVATE LIMITED
Registered Office:
Unit No. 603–604, 6th Floor, Tower B, Bhutani Alphathum, NEPZ Post Office, Noida, Gautam Buddha Nagar, Uttar Pradesh – 201305, India.